What currency are the prices do I see in the site?
All prices are in USA Dollars.
Shipping Information
How long does shipping take?
We try our best to ship items as fast as we can. Shipping times vary. The average shipping time is 1-5 days business days, depending on your location.
If you have any questions, please email us hello@xtraordinaryflair.com.
Returns & Exchanges
We stand behind everything that we sell on Xtraordinary Flair. We want you to be completely satisfied with your purchase. We strive to have happy customers, so we try our best to have happy returns.
Most merchandise may be returned for a full refund (minus shipping costs) within 10 days of delivery for items purchased through our website. Product must be unused and in original packaging. Returns must be pre-authorized by contacting us at hello@xtraordinaryflair.com.
Returns must be properly packed, original packaging is recommended, and sent at the customer’s expense. Please include the original packing slip with your return. Once we receive the package, we will credit the original form of payment within five business days. Your banking institution may take additional time to process and post the transaction to your account once they have received this information. Items that arrive to Xtraordinary Flair damaged in any way will not be refunded.
Exchanges
To exchange an item, simply follow the return process and then place a new order. For inventory reasons, we do not currently offer straight exchanges.
Order Cancellation
Can I cancel my order?
You are able to cancel your order with no penalty!
Orders may only be canceled within 24 hours. Please send an email to hello@xtraordinaryflair.com if you wish to cancel your order. After 24 hours the order has been processed and may already be in route to you. If the item has already shipped, please use our easy return system to get a full refund.
Damages / Defects
Claims for damaged or defective items must be filed within 5 business days of delivery. Please inspect your items immediately upon delivery. Any damages to packaging or products must be noted with the shipper at the time of delivery in order for us to process a damage claim. Keep all damaged packaging materials including the box in which the shipment arrived along with all inside contents. If secure packaging materials are not used, we cannot process a damage claim with the carrier.
Claims must be reported immediately by emailing us at hello@xtraordinaryflair.com. Very important - *Please provide images of the damaged products. Claims received after 3 business days of delivery will not be processed.
For freight deliveries in particular, it is extremely important that you inspect the package at the time of delivery. If the box has any damage, or if there is any reason for you to be concerned about damage, please write “PACKAGING DAMAGED/INSPECTION NEEDED” clearly on the delivery slip that you are asked to sign. Failure to note such damages or potential for damage with the shipper at the time of delivery will limit or completely prevent us from processing a damage claim.
For damages on freight items please take photos of the packaging/product and send them to hello@xtraordinaryflair.com within 48 hours. Failure to report damage promptly restricts and may completely prevent our ability to process your claim.
Materials & Skin Sensitivity Guide
Most of our styles (about 95%) are made with stainless steel, a durable metal that does not tarnish the way softer metals do. Many of our stainless steel pieces are finished with 18kt gold plating over the steel, and our product pages for these pieces note that they are anti-tarnish and waterproof.
Stainless steel vs. gold-filled vs. gold-plated: what's the difference?
Stainless steel is a hard, corrosion-resistant metal. It holds up well to everyday wear and is described on our product pages as anti-tarnish and waterproof. Gold-filled pieces have a thicker layer of actual gold bonded to a base metal, which wears longer than a standard plating. Gold-plated pieces have a thinner layer of gold over a base metal (such as brass), which gives the look of gold at a lower price but can wear over time, especially with frequent contact, moisture, or friction.
Care tips
For gold-plated and gold-filled pieces, avoid moisture and keep away from water, chemicals, perfumes, and lotions, and clean with a soft cloth. For most stainless steel pieces, clean with a soft or soft polishing cloth. Each product page lists the specific care instructions for that item, so please check there first.
A note on skin sensitivity and nickel
Metal sensitivity varies from person to person. Some of our earrings are listed with nickel-free and lead-free ear wires, which is noted on those specific product pages. Because we cannot confirm how every component will react with every person's skin, we do not label our jewelry as hypoallergenic. If you have a known metal allergy or sensitive skin, please review the materials listed on each product page, and consider choosing a piece with nickel-free ear wires where available. If you are unsure whether a material is right for you, we recommend consulting a dermatologist or other medical professional before wearing it.
Disclaimer
please remember that crystals, stones, beads, symbols, lore, and other information on this site are for love and healing and should be used in the highest and best good as a complement to other therapies and not as a replacement for regular medical care or counseling. please consult your healthcare specialist for your particular needs.
by using this site and associated materials you acknowledge and agree that you personally assume responsibility for how you choose to use this information.
I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to Hello@xtraordinaryflair.com and we will be happy to assist you in any way we can.
We do receive a large number of emails. If you wish to get a prompt response, please include as many details as you can and then we will address the problem as promptly as we can.
Be Xtra!!